Halesworth Carpet Centre

Privacy & Cookie Policy
Last updated: March 2026

Halesworth Carpet Centre (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or contact us.

1. Who We Are

Halesworth Carpet Centre is a flooring retailer based in Halesworth, Suffolk, United Kingdom.

If you have any questions about this policy or your personal data, you can contact us at:

Email: info@halesworthcarpetcentre.co.uk
Address: Halesworth Carpet Centre, Halesworth, Suffolk, United Kingdom

2. What Information We Collect

Information You Provide

We may collect personal information when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by email or phone
• Visit our showroom and provide your details

This may include:

• Name
• Email address
• Telephone number
• Address (for quotes or site visits)
• Details about your enquiry or project

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Website usage data

This information helps us understand how our website is used and allows us to improve the experience for visitors.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Arrange site visits or consultations
• Provide customer service
• Improve our website and services
• Monitor website usage and performance
• Comply with legal obligations

We only process personal data where we have a lawful basis to do so under UK data protection law.

4. Third-Party Services

We may use trusted third-party providers to operate parts of our website, such as:

• Website hosting
• Analytics tools
• Contact or enquiry form systems

These providers may process personal information on our behalf but are required to handle data securely and only process it according to our instructions.

5. Cookies

Our website uses cookies and similar technologies to ensure the website functions properly and to improve user experience.

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function correctly. They enable core functionality such as:

• Website security
• Page navigation
• Basic functionality

The website cannot function properly without these cookies.

Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information such as:

• Pages visited
• Time spent on the site
• Website performance

This allows us to improve the website and visitor experience.

We may use services such as:

• Google Analytics or similar analytics tools

Functional Cookies

These cookies allow the website to remember choices you make, such as preferences or settings, to improve your browsing experience.

6. Managing Cookies

When you first visit our website, you may be presented with a cookie notice allowing you to accept or manage cookies.

You can also control cookies through your browser settings. Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies entirely

Please note that disabling cookies may affect how the website functions.

7. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Respond to enquiries and provide quotations
• Deliver services
• Meet legal and regulatory obligations

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing
• Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website functionality, or legal requirements.

The most current version will always be available on this page.

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Email: info@halesworthcarpetcentre.co.uk